Frequently Asked Questions – Toyota OEM Parts & Accessories
About Us
What is parts.tonygrahamtoyota.com?
parts.tonygrahamtoyota.com is the official online parts store for Tony Graham Toyota, offering genuine OEM Toyota parts and accessories at online-exclusive prices. We are proudly Canadian and ship across Canada.
Are all the parts sold on this website genuine Toyota OEM parts?
Yes, we only sell genuine Toyota OEM parts and accessories, directly sourced from Toyota Canada.
Do you offer in-store pickup for parts ordered online?
No, all purchases on this website are for online sales only and are shipped directly to your address.
Are the prices the same as in-store at Tony Graham Toyota?
No, the prices on this website are online-exclusive and may differ from in-store prices.
Ordering & Payments
What payment methods do you accept?
We currently accept: 💳 Visa, 💳 Mastercard, 💳 American Express, 💳 Discover
Can I modify or cancel my order after placing it?
Orders cannot be canceled or modified once placed. Please double-check all details before completing your purchase.
Shipping & Delivery
Where do you ship?
We ship across Canada only. We do not ship to the United States.
How long does shipping take?
- Ontario & Quebec: 3–5 business days
- Western Canada: 5–7 business days
- Eastern Canada & Territories: 7–10 business days
How much does shipping cost?
Shipping costs depend on the size and weight of the parts. The exact cost is calculated at checkout.
Returns & Refunds
Can I return a part if I ordered the wrong one?
Yes, returns are accepted within 14 days of delivery, provided the part is unused, in original packaging, and resellable.
What items are non-returnable?
- Electrical parts (e.g., sensors, modules)
- Special order or clearance items
- Any item that has been installed or used
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the part was shipped incorrectly or arrived damaged.
Warranty & Support
Do Toyota OEM parts come with a warranty?
Yes, all genuine Toyota parts come with a Toyota Canada-backed warranty, typically 12 months or 20,000 km.
Does the warranty cover installation costs?
No, the warranty only covers the replacement of the defective part, not labor or installation costs.
Contact & Customer Service
How do I contact customer support?
You can reach us via:
- Email: [email protected]
- Phone: 613-727-7669
- Address: Tony Graham Toyota, Ottawa, ON
What are your customer service hours?
Monday – Friday: 8:00 AM – 5:00 PM EST
Saturday – Sunday: Closed
I have a question that isn’t listed here. What should I do?
Feel free to contact us here and we’ll be happy to assist you.